Internet ISP change / Service

<p>Over the last two months i have battled with Telkom. From going into Gateway store with the worst customer service i have ever received 3 December, to dealing with Telkom technitians / Supervisors ad even Managers that have no idea what they are doing.</p> <p> </p> <p>It was a simple request in store for my line to be transfered to a another ISP. After dealing with them they referred me to the call centre . After rating my services with Telkom for the visit to their Gateway store. A manager contacted me and assisted me with my query. I requested to be moved to another ISP ( Holding pool ) The manager requested me to fill in a form . I did , returned with a copy of ID as requested , then the manager went on holiday. 3days later i contacted Telkom to query the progress on my request only to be told i have been entirely disconnected from Telkom and that i can only be reactivated when holiday season is over. I requested this on the 13th Decmeber . I finally lost it and contacted them for another person to assist. before the 21st December . I finally was able to get some assistance on the 22nd. The requested forms for reactivation . I filled them in and returned them and was told that i would be contacted. A week later i lost it again and contacted Manager at Telkom that has dealt with my complaint about the service at their Gateway store . I was then advised that i had to wait till 10 January for a Technitian to come to my unit to install equipment on my Juntion box. I was at the appointment , The subcontactor came inside on behalf of Telkom as reset my router to Default and cleared all the faults and did absolutely nothing to the Juntion box. I have now been fighting with Telkom over last two days to be transfered to The "Holding Pool' , only to be passed on call after call to the wrong department. I am now currently sitting on the line for the last hour with a person trying to assist me with loading my number into their holding pool.</p> <p> </p> <p>Ontop of all this , Telkom has billed me for the month of December and i havent had service since November 28 till now. The loss of buisness is ridiculous due to Telkom . It would be a different story if their service was better but its horrible with people on the end having no idea how to do their Job corretly. This is not a fault on behalf of me and i honestly think that Telkom should reimburse me for that month .</p> <p> </p> <p>Update : Problem is apprently in the Holding pool and that it will take 0-72 Hours to complete. Yeah , lets see if this really happens.</p> <p> </p>