Internet has been off for 2 weeks!

I reported this problem on the 25 Jan 2018 i was told 10 working days thtough mweb that telkom will sort this out.... To my suprise mweb was taking long to give me answers that i needed, ive then phoned telkom myslef! I was told on 01/02/2018 that there will be a technition send on the 02/02/2018 to my suprise as always nobody piched..... saturday i asked my wife to phone and hear what is the hold up she was told that there is not any available technitions.... Well i know that will not be my problem if telkom is under employed so dont make your problems your clients problems. i wrote this today and i want my line fixed by 06/02/2018 or further action will be taken into hands! I hope you understand the seriousness of the problem!