Internet -Faulty Line

I am very unhappy with Telkom as its almost a month going for three weeks without service calling their call center where I hold for 1hour 30min to speak to a consultant, who always confirm they are sending technicians to have a look on my problem with the internet that is not connecting however that is not happening this is the third week I am following up and nothing is happening.I must pay the account which I feel is unfair as there was no service for the past month. I will not recommend Telkom as a good service provider like I used to. I am a very unhappy client and considering closing my account with Telkom.