Internet faults reporting

We have just recently gotten our new internet service changed from Mweb to Telkom. we have not had the internet for 2 weeks and already thrice we have had no connection. I report to Telkom and then Telkom sends me a message saying the problem is fixed yet we still have no internet connection so I phoned 10210 and it literally takes 45 - 90min before you are helped and nobody can help ironically. Well I got hold of Tina Mokone on Sat28th and she helped me while I was on the computer, then today the internet is off again and when it is on it is so damn slow...... well I called again and it took 45min to be helped by Tamara and she also went out of her way to help me the router keeps resetting to default and everything needs to be reset. She told me what to do in the future and my net is up and running again.<br> <br> I want to complain and Compliment. complaint to part Compliment the two ladies at the end<br> <br> so I want to thank these two wonderful ladies for their help Tina Mokone and Tamara, Mr Jasmine Naharaj these two ladies at technical support deserve a pay rise and letter or recommendation. People like them make it nice in a bad situation. Thank you ladies you are great.