Internet extremely slow and no updates pertaining repair progress

It's been a week since we've started experiencing this problem where the internet speed is well below what the line speed is supposed to be and we have checked and we have not even reached the first FUP level.

Finally got a hold of Telkom over twitter and their response that the line tested fine on their side and i need to provide them with speed test results. And so i tried to load the speed test website, which took a good 5mins, then ran the speed test a few times each time the line speed never got above 0.5 MB/s on a supposed 4 MB/s line. I screenshotted these results and sent them to Telkom over twitter. They responded with the following: " Thanks for the feedback. Fault logged 48AWK251117, tied to congestion on the DSLAM. ^Lebo " And so i went in search of some way to monitor this fault, ending up at https://apps.telkom.co.za/track/ where i imputed my ref number and received a screen that simply says "In progress" with absolutely no details whatsoever.

It's been 3 days since that fault was logged and the thing still says "In progress". Meanwhile we're here at home struggling to do even the barest of browsing.

Telkom please at least keep us informed because there's obviously no way you're going to give us compensation for this whole week of browsing that we have lost. We're stuck in the dark because there's just no communication or even details on your issue tracking site telling us what's happening. This is ridiculous.