JO
Jason O

1 reviews | Active since Dec 2009

09 Jan 2016, 02:03

Internet Everyone Hour Since 22 November 2015

I will begin from the 22 Nov when I first logged my fault with Afrihost before i moved over to Axxess. Since aforementioned date i have been experiencing the worst type of service imaginable. Its not slow speeds or anything i have ever experienced before & i hope nobody ever does. I have Internet connectivity for approximately 40 min to 1 hour on a good day. After that time frame expires i lose all connection for about 5 to 10 min. This has been happening since the 22 Nov 2015, all day everyday. I nearly failed my online final year university examination because of it. I have seen 4 technicians during this time and none of them could help me, they refuse to acknowledge that the fault is not with my service provider (Axxess). Secondly they attempted to blame my computer for shutting down the entire connection-really?How? To prove that it was neither of us (me and Axxess), i took my entire setup (Modem/Router Computer) to a friend's place (out of the area) &amp

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Replies (1)
Telkom
Telkom's reply09 Jan 2016, 09:14
Official
Hello Jase08,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM185172

Regards
Luleka
Telkom Social Media Team