DE
Dean E

1 reviews | Active since Nov 2015

25 Nov 2015, 11:54

Internet drops every month

6 months ago i migrated my adsl line back to telkom as i wanted to change ISP's. within 2 weeks the line was migrated but thats when things went ****eyed, at the begining of every month my line gets suspended meaning i have to call telkom to get them to re activate it, is come to the point where the technicians dont even know how there own infrastructure works. Telkoms excuse is that the ISP has suspended the line but my ISP has no contol over my line as i am renting my line from telkom, after countless hours on the phone each month with every department telkom has i have given up and decided to move my line to my ISP axxess. I signed up for the service on there website and with 3 hours my line was migrated and internet is working again. My ISP has fixed something in 3 hours which telkom could not figure out in 6 months, SHAME ON YOU TELKOM!!!!!

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Replies (1)
Telkom
Telkom's reply25 Nov 2015, 15:39
Official
Hello Noodlelot,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM171431

Regards
Luleka
Telkom Social Media Team