Internet Dropping on ADSL

We have 2 issues with Telkom. Firstly and most importantly our landline internet is currently dropping regularly. We've checked with our internet provider (Axxess) and they have said we are losing signal regularly on the phone/ADSL line. We have had 11 disconnects so far:<br> <br> 2nd Dec @ 2.34am<br> 3rd Dec @ 00.10<br> 3rd Dec @ 2.36am<br> 4th Dec @ 15.15<br> 7th Dec @ 10.30am<br> 7th Dec @ 11.45am<br> 9th Dec @ 07.06am<br> 9th Dec @ 07.45am<br> <br> We have called endlessly with no response and we need this to be fixed urgently as I work from home and I am entirely reliant on the internet.<br> <br> Secondly, we have bought a portable modem with Telkom. The 3G and 4G isn't working in our flat. They confirmed that this was due to their signal being poor in our flat when they visited on Friday 4th Dec and promised to come and fix the problem with an aerial or something similar but haven't done so. This means we have no access to internet on both our mobile internet and landline due to Telkom.<br> <br> We would like them to firstly call us back and secondly come and resolve both problems URGENTLY.<br> <br> Our address is 051 The Tides, Royal Road, Muizenberg.Phone is for Geoffrey Wright, account under Alister Swart.