INTERNET DOWNLOADING RIDICULOUSLY SLOW

This is concerning <br> <br> Our internet has been running slowly for a week (I was away by then so could be longer), tests show downloads of around 0.4MB/sec and sometimes nothing at all. Uploads are non existent. I called Axxess, our internet who proved to me there is no fault on their side. They confirmed multiple port errors on our line which only Telkom could resolve. I logged a fault 318CWK150316. Telkom did resolve this within 24 hours but the internet only went up to normal speeds for about an hour and then went back to operating an snail speed. <br> <br> We logged the complaint again number 2CWK190316 yesterday and still remain with unusable internet speeds.<br> <br> I work from home and not being able to download even basic files or use Skype for international calls makes this almost impossible. This is the 4th time our internet has been out of operation in 4 months and it's really affecting my work. Please resolve URGENTLY, we will really appreciate it. It needs to be resolved on a permanent basis, not just for an hour.