Internet down with little action

I recently signed up for an adsl line with Telkom and also used them as my ISP. However, three days ago (going into day four now) the internet just stopped working. No matter how much I contact them, follow up or complain I simply get told that “It’s and area issue”. My neighbour’s WiFi has also been down for an extended period, so clearly it is. It’s the festive season, I have friends and family overseas that I would like to Skype but now I cannot. Basically four days with no internet and no information on the problem or how close it is to being resolved. I am shocked at the service and disgusted by the lack of urgency despite this problem effecting a bunch of people.