Internet down since Sunday

Changing a 120GB day and 120 GB night with speed of 10 mbps data package to an uncapped data package with speed of 10 mbps has been nothing but a nightmare. Since Sunday speed shows 0.6 mbps and getting an advisor to resolve network issues is impossible with the waiting time that automatically drops the call. The self service knowledge base is not that knowledgeable and to get a ticket or a return call using the app really takes the patience out of you especially when a customer relays on Internet service to work, complete projects and have video chats with clients. Telkom please resolve customers query. This is not the service we are paying for.