INTERNET DOWN NO ASSISTANCE.

Our internet has been down for 3 days now. Our account is up to date and we have been waiting for a technician to assist with no luck. Its Friday evening, so I'm guessing our problem will only be attended to in next week - IF WE'RE LUCKY. Furthermore, they have the audacity to tell us, should the fault be on our end, we'll be charged a call out fee, but what if its on their side, do we then get refunded for the days we were without internet and the business lost in those days???! I am not a happy customer at all!