Internet down for 2 weeks and no one getting back

Hi , My internet went down around the 22nd of Jan 2015 and till today I still don't have internet, I called about 5 times and each time i waited more then an hour to speak to a consultant, when i eventually got through on the 27th Jan 2015 they could not help me and I was sent a reference number and a call had been logged with Telkom and I was told that with in 3 days i would hear from someone , I still haven't heard from anyone, Then I called on the 2nd of Feb 2015 and my fault was escalated and I was given a new reference number that was different cause its escalated, its now the 4th Feb 2015 and guess what still no internet and still no one has called me??? Can someone please help me and call me to sort this problem out???? I am one very unhappy customer and don't deserve to be ignored while Telkom takes my money every month.