Internet down for 2 months

Telkom have all these steps and procedures that they want you to follow but nothings comes of your effort. my internet has been down since the 25th october 2017. i have called and they have escalated the matter but nothing seems to be repaired. a technician has come out and said that its an underground cable when we have no underground telkom cables in our yard. then he was going to connect a line to the pole next to our house and told us he would be her on monday at 9 am . . . nobody pitched. pathetic.