SF
Sylvia F
1 reviews | Active since Nov 2015
29 Mar 2016, 09:31
Internet down
I reported last week Thursday that my internet was down to the technical department of Telkom. I was told that a technician would contact me on my cellphone. Today is Monday 29 March 2016 and to date no response has been received. Have a sick son in New Zealand and this is my only means of contact.<br> Please can you help me.<br> Due to the fact that I have no internet my neighbor is kindly letting me use hers.
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Telkom's replyOfficial
29 Mar 2016, 10:19Hello AWP727,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate no defects at present. We have reset the line, may we please request to restart your DSL router/modem, confirm that your PC is connected to the router and attempt to establish a connection.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate no defects at present. We have reset the line, may we please request to restart your DSL router/modem, confirm that your PC is connected to the router and attempt to establish a connection.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply29 Mar 2016, 10:19
Official
Hello AWP727,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate no defects at present. We have reset the line, may we please request to restart your DSL router/modem, confirm that your PC is connected to the router and attempt to establish a connection.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate no defects at present. We have reset the line, may we please request to restart your DSL router/modem, confirm that your PC is connected to the router and attempt to establish a connection.
***
Regards
Keagan
Telkom Social Media Team
Best regards,