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JB
Jeleikha B

1 reviews | Active since Nov 2023

10 Dec 2017, 06:09

Internet Down

Due to lightning strikes 5th December, Fault reported 6th December - Ref 255BTK061217 Follow ups with customer care (business) saying fault is being escalated . Now on the 10th December there is still no sevice Must do a comparison here, Multichoice was also affected for about +- 1hour, but managed to get their connection up and running again??

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Replies (6)
Telkom
Telkom's reply23 Dec 2017, 09:15
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply29 Dec 2017, 11:25
Official

Good Morning

Sorry for the delay your fault was escalated to your local dispatch analyst, ID : *** was created for team to expedite the delay is being caused by the workload in the area because your fault is linked to a bulk problem , as soon as the team has an update it will be communicated.

Regards

Jawaad

HelloPeter Team

Best regards,

JB
Jeleikha B's update29 Dec 2017, 14:51
Reviewer Update
I trust my account will be credited for the time I was without Internet, that is from 5th December 2017, to date 29th December, and going forward until such time as fault is corrected
JB
Jeleikha B's update07 Jan 2018, 17:35
Reviewer Update
It is now more than a month since the fault occurred, and still the ADSL is not working, really? Analyst team reference 104220 were dispatched and I was going to have feedback. How many people on the team? is there not a single person in the past now more than a month who has been able to assess and deal with the fault?
JB
Jeleikha B's update30 Jan 2018, 14:28
Reviewer Update
I had an E-Mail "Sent: 26 January 2018 02:24 PM Subject: FW: [Support # ********** ] Fault Log - 255BTK061217" Pleasse be advised there was atech on site working on your fault, pleasde be advised your fault is now cleared. THAT IS NOT MY SPELLING, MESSAGE WAS COPIED AND PASTED, IT IS NOW 30th JANUARY 2018 MY ADSL LINE IS STILL NOT WORKING REPEAT - MY ADSL LINE IS STILL NOT WORKING
JB
Jeleikha B's update02 Feb 2018, 08:13
Reviewer Update
Finally!!!! My router was apparently struck by lightning as was discovered by the Telkom Technicians yesterday. I bought a new router, and eventually with the technicians back here to help me connect again, I must say I eventually got through to a lady at the call centre who was far more knowledgeable than the consulting technicians here on site (one of the call centre personnel sent me a password code for email?? to getting the router up and running) If only I knew 2 months ago what the problem was, however I am very happy to be connected again