DT
Danie T

1 reviews | Active since Nov 2014

29 Aug 2016, 17:13

Internet Data Usage Reduced

<p>Telkom is in the process of installing fibre optic cables in our area, now a very bad process of restricting existing customers with the current service in order to force change them over to the newer more expensive contracts, they started reducing our existing internet data delivery two weeks ago. TELKOM YOU ARE EXTREMLY BAD, STOP THIS PRACTICE BY RECTRICTING YOUR EXISTING CUSTOMERS SERVICE IN ORDER TO FORCE THEM TO CHANGE OVER TO THE NEW MORE EXPENSIVE SYSTEM......TELKOM ARE BAD BAD!!!! OUT OF PRINCIPLE OUR ENTIRE NEIBOURWOOD WILL CHANGE OVER TO OTHER SERVICE PROVIDERS.</p> <p> </p> <p>WE DEMAND A REDUCTION IN OUR FEES!!!!</p>

0
Replies (4)
Telkom
Telkom's reply30 Aug 2016, 09:41
Official

Hi Danie,

This response serves as confirmation that your query has been received.
Your reference number for this query is AI*** and it has been referred to my manager for assistance, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

DT
Danie T's update25 Sept 2016, 13:10
Reviewer Update

Telkom, no one contacted me by phone,

I only received a e mail saying nothing at all to address my problem other than upgrading my account an pay more for less and the data connection speed is getting worse by the month.

DT
Danie T's update03 Oct 2016, 08:52
Reviewer Update

I checked in my neighbourhood and everyone is complaining that their data is now being throttled.

Telkom you are the very worst in delivering service, WHY ARE YOU forcing us to look at the fibre alternative and MUCH HIGHER COST. Make it cheaper nd the we can maybe look at it. Telkom you are BAD BAD!!! WE HATE YOU!!!!!

DT
Danie T's update08 Nov 2016, 13:05
Reviewer Update

Telkom -Ilhaam, still awaiting your managers reply since 30 August 2016