HJvV
Hannes Jansen van Vuuren
1 reviews | Active since Sept 2009
10 Sept 2015, 12:39
Internet Data Cap
Requested increase in monthly data from 50GB to 100GB last month already. Call centre assured me it was done, yet I was capped at 50GB in August. Various calls, passing between sales and support. Still not resolved. Received latest bill and charged for 100GB, yet the Telkom Internet Tracker website [URL Removed] still shows only 50GB Softcap. Please update my profile to reflect the 100GB I am already paying for!
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Replies (1)
Telkom's replyOfficial
10 Sept 2015, 13:29Hello hannesvv,
Thank you for your post.
Kindly be advised that this is to confirm that we have received your query and we will we are currently attending to your query and we will revert back to you with feedback.
Your Social Media reference number is SM144359.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that this is to confirm that we have received your query and we will we are currently attending to your query and we will revert back to you with feedback.
Your Social Media reference number is SM144359.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
Best regards,
Telkom's reply10 Sept 2015, 13:29
Official
Hello hannesvv,
Thank you for your post.
Kindly be advised that this is to confirm that we have received your query and we will we are currently attending to your query and we will revert back to you with feedback.
Your Social Media reference number is SM144359.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that this is to confirm that we have received your query and we will we are currently attending to your query and we will revert back to you with feedback.
Your Social Media reference number is SM144359.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
Best regards,