Internet Cutoff

<p>On Friday night our internet got cut off for no apparent reason.</p> <p> </p> <p>We moved house a month ago and got our line moved.</p> <p> </p> <p>It worked fine for a month. We got some messages about a new order, a lady phoned from Telkom asking when they can send the technician and I explained to her that the order was complete and that the internet was working.</p> <p>She said that she will cancel the order then. </p> <p>Internet still worked.</p> <p>Then on Friday it got cut off.</p> <p>We phoned Telkom on Saturday to find out why and they said that the line was cancelled. Guessing they created a duplicate order and then cancelled the line itself along with the duplicate order, because they said the only way that they could reconnect the line was to create a new order, which they did but they said that it will take 7-14 working days for the internet to be reconnected!I told them that is unnaceptable, because I need the internet for work on Monday afternoon. They said that they could speed up the process by asking a manager to override the system so as to re-instate the line sooner.</p> <p>I spent over an hour on hold on Saturday trying to get someone to sort it out, eventually Telkom closed on Saturday and we ended up having no internet over the weekend. </p> <p>I phoned this morning to find out what the status of this is and when our internet will be working again. I phoned the sales department and they said I need to speak to the technical department, the technical department put me on hold and then left me there on hold for over ten minutes so I hung up and called back. </p> <p> </p> <p>This time when the sales department put me through to technical, they put me on hold and then they hung up.</p> <p>I phoned again to sales and they told me to speak to technical. This time technical said I must speak to sales as this is not a technical issue but a sales issue.</p> <p> </p> <p>So I phoned back and spoke to sales and they said it was a technical issue.</p> <p>So they put me through to technical.</p> <p> </p> <p>I asked to speak to a supervisor who told me that she can't help because this is a sales issue.</p> <p> </p> <p>So I phoned sales back and asked to speak to a supervisor and the supervisor told me that she can't help becuause this was a technical issue.</p> <p> </p> <p>WHISKY TANGO FOXTROT!!??</p>