INTERNET CONSTANTLY DOWNGRADED OR DOWN.

We have been experiencing problems with our telkom line since December 2015. Since December 2015 until today we have had 8 different problems with our line. At the moment we pay for a 10 meg line but will seldom get full use. I find this unacceptable and would like telkom to actually reduce the price for the service we are receiving as we are seriously considering cancelling our telkom line in the next week if things doesn't get sorted out. We simply cannot pay for a 10 meg line while its crashing most of the time. When I lodged a fault with telkom 3 days ago it was simply closed before the matter was resolved. I am very disappointed with the services we are receiving.