IS
Ishe S

1 reviews | Active since Nov 2012

08 Nov 2016, 22:28

Internet connectivity yoyo

<p>I recently moved house and I also moved my Telkom ADSL line to my new address. That's when the problems started. In the evenings I could never get a stable internet connection, the internet connection would last for a maximum of 20 minutes then it would drop. I reported the the issue to Telkom *** - 20 Sept. A technician was despatched to fix my issue.</p> <p> </p> <p>Instead of improving, the situation got worse. The connection went from dropping every 15-20 mins to dropping every 5-10 mins. I reported the fault again 765CRK260916 - 26 Sept. Another technician came out to fix the problem. Still there was no improvement. I called a couple more times below are the ref numbers and the dates.</p> <p>165CRK051016 - 05 Oct</p> <p>42CRK081016 - 08 Oct</p> <p>1494CRK031116 - 4 Nov</p> <p> </p> <p>All I want is for this to be fixed even if it means getting a new line/number. I'm heavily reliant on the internet as it impacts my job and what I do to earn an income. All I want is to get this fixed once and for all. Ive had 6 technicians look at this with the same result of frustration.</p> <p> </p> <p>In the time it has taken me to type this complaint I have lost internet connectivity 4 times. I'm pretty dissapointed. Telkom I'm paying for this service and as such I should enjoy the use of the service. Right now I'm far from enjoyment.</p> <p> </p> <p>Please do something to fix the issue fully.</p>

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Replies (1)
Telkom
Telkom's reply09 Nov 2016, 11:39
Official

Good morning.

Thank you for making contact and accepting my call. We have escalated this matter and are awaiting further updates.

Thank you for your patience thus far.

Hello Peter ***

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,