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David M
1 reviews | Active since Feb 2013
30 Oct 2017, 13:27
Internet connectivity issues.
I have the LTE 50+50gig anytime and 50+50gig night data special... but i keep getting SMS's saying "Your internet access has been paused because you are using Out of Bundle Data. Dial *180# to purchase a new bundle, or open your browser for more options." I constantly receive the message, had nearly 200 sms's in less that 3 days.. my speeds are fine, but constantly drop for a moment before I get the next sms.. this only starts happening after I finish using the first 50gig anytime data, yet I still have another 50gig??
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Telkom's replyOfficial
01 Nov 2017, 14:50Hi daviemeyer,
Thank you for making contact with us
We would like to assist further, please ve advised that you are to be redirected to out of bundle rate when your day data is depleted, provide us with the affected number for us to check if there is spend limit on your number..
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 Nov 2017, 14:50
Official
Hi daviemeyer,
Thank you for making contact with us
We would like to assist further, please ve advised that you are to be redirected to out of bundle rate when your day data is depleted, provide us with the affected number for us to check if there is spend limit on your number..
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,