Internet connection problems for more than 2 weeks

Hi i have been experiencing connection problem from Telkom for more than 2 weeks now and nobody seems to care. The only service im receiving is random calls from Telkom asking me if i'm still having a problem and that they'll check for available technicians in my area. Below are my reference numbers for the faults i have logged and even posted on their facebook wall yet all i received is, \feedback will follow"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889096;1213;14;2;0;1;0;0;2;NULL;NULL;NULL;15/10/20 15:18;15/10/20 13:42;Pathetic Service;***;Accounts Department;***;I received a statement (amount due R60.00) from MRP on 07.10.2015 via post and on that same day I made an EFT payment (I made a payment of R100.00). Then on the 11.10.2015 I was visiting the MRP Canal Walk and I was told by the cashier that my account is a month in arrears & I cannot purchase anything. I told her i made a payment, she checked and confirmed that the payment was made on the 07.10.2015. She called the manager Keith, who didn't greet or acknowledge my existence, he just looked at the screen and walked away. I told the cashier that I'm interested in purchasing anything anymore and i will deal with it on the Monday 12.10.2015. But that evening i sent a request via the MRP website for someone to contact me i received an automated email indicating \Your request (38627) has been received and is being reviewed by our support staff.\"" No one called me. I then decided to call MRP and i was told by the Accounts department that payment takes 1 or 2 days to reflect so she's taken the hold off the account and that the matter is now resolved"