Internet: Connection problem / faulty tower

Telkom/8ta Internet suddenly VERY bad No connection (for almost 2 months now). Phoned in, no help, visited their branch in Menlyn, logged the problem. Telkom sent a technician out to my residence who did a few checks (24 Aug), he confirmed that the connection is almost none-existent. The technician also advised that telkom will contact me the following week to follow up and provide feedback. - it has been 4 weeks now - Still now feedback, no contact. Phoned the call centre again, was placed on hold. Visited the menlyn branch AGAIN, was informed that they cannot give me any feedback, they cannot tell me how long and when they will fix their tower or whatever their problem is. Was actually advised to turn to HALLO PETER for reaction.<br> I am paying R350 internet fees every month but cannot use my internet at present - I need to go to another area to go online. Very bad for business. Paying for nothing. Call Centre / Communication and feedback is useless. What must I do to be able to use what I am paying for?