Internet Connection not working since June2015

I logged a fault on my ADSL line on the 15th of June 2015. I had intermittent internet connectivity. At this stage I have no internet connectivity.<br> The Problem is, that you phone the call centre, the log the fault, escalate the fault and still nothing happens. Nobody phones you regarding the status. I need to phone them the whole time and 9 out of 10 times, they don't even answer the phone.<br> At this stage, I'm paying for a service that I'm not receiving. When you do get through, it is the same repetition of answers the whole time.<br> I have even asked to speak to a manager of the technicians and they couldn't give me a name, as they said that the technicians don't report to anyone specifically. <br> This I believe is why nothing is happening, because there is no supervision.<br> As soon as I stop paying my bill then Telkom wants to cut the line, because I'm not paying, but why should I pay if I have no service?<br> I need someone to contact me urgently regarding this matter to get it resolved. <br>