Internet connection issues

I've been having this problem with Telkom Mobile for a very long while and the worst this is when ever I call their call center to enquire or consult about my problem they just play me music for 10minutes, they have this thing of pausing my internet service every time and that restrains me from using the data bundles that I've payyed and bought with my hard earned money, and when I tried contacting them I just can't get through the auto guy just tells me if I should try and ask other people who have the same problem how they sold it, worset of all today they paused my internet service at while I was at work "Sanlam Sky" and then I had to contact clients through WhatsApp and video call but I couldn't and there were documents that I had to finalize and submit since the due date was today and I couldn't do that it's been going on for long and I don't know what to do now..