1 reviews | Active since Aug 2018
Internet Connection affecting business performance
Good day,
Zano Construction is an emerging construction company providing various services to the country. It thus becomes imperative that we are able to maintain communication with one another, with our stakeholders and most importantly, our clients. That said, it brings us no joy to place a complaint with our internet service provider: Telkom. We have been experiencing internet connection problems for close to a week and our business has suffered accordingly. We do not mean to discredit Telkom. We have been receiving excellent service from them until now.
We are at a very important phase within our business development and cannot afford any delays, especially in communication. Our hope in writing this review is to bring more awareness to our problem and expedite its solution. We therefore hope that Telkom can assist us before the effect within our processes reaches criticality.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, rand contact details, so that we can be able to investigate, assist and provide feedback. 66crk210 is not a complete reference number.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, rand contact details, so that we can be able to investigate, assist and provide feedback. 66crk210 is not a complete reference number.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Hi Zanonoza,
A follow-up on your fault. A technician went out but found there is a cable problem. He handed it over and they are going to attend. There is a appointment date set for the 3rd at the moment but I have escalated to the dispatchers to arrange a technician to attend to the fault sooner. Escalation ***.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Zanonoza,
A follow-up on your fault. A technician went out but found there is a cable problem. He handed it over and they are going to attend. There is a appointment date set for the 3rd at the moment but I have escalated to the dispatchers to arrange a technician to attend to the fault sooner. Escalation ***.
Regards
Garreth
Telkom Social Media Team
Best regards,
