Internet Connection Activation Delayed (Telkom)

Good day<br> <br> Due to ***** on my bank account, Telkom debit order did not go through and they deactivated my internet connection. On follow up, outstanding fees were paid. It has been two (2) weeks now and my internet connection has not been activated. They keep on saying I should wait until they receive confirmation of my payment from their third party that deals with late payments. I believe that someone in this chain is not performing his/her duties (***********) and this has a bad impact in my business. Please help if you can.