Internet connection
<p>Yesterday my line kept dropping and this was sorted, today now my emails are not coming through.</p> <p>I called the business line 10217, I went via faults and was told to go to Business Internet Support, so I did that, i was told to go to faults.</p> <p> </p> <p>Please advise as this is ridiculous as this is a Business account and without emails, how are we meant to work if we have to go back and forth for help on this matter.</p> <p> </p> <p>Furthermore, we have a fibre line at home that is also giving us hassles and no one has come to see what the issue was, they just resetted the port and i still have the same issue.</p>
Hello leegeshen-ruthnam
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Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello leegeshen-ruthnam
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our technical team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen,
I had to get someone else to come to our site as our business emails are important, he found out it was the Telkom DNS server, please advise who is meant to pay for his call out fees since Telkom was unable to do anything but pass you around like your business means nothing?
Hi Noleen,
I had to get someone else to come to our site as our business emails are important, he found out it was the Telkom DNS server, please advise who is meant to pay for his call out fees since Telkom was unable to do anything but pass you around like your business means nothing?
Hi,
there is a fault on the line and a fault has been reported yesterday. It is currently with our testing centre to test and assist remotely, if they are unable to restore remotely they will have a technician attend. At the moment because of the problem the line speed has been reduced to try and have the service stable and still working. As for the email because of the service being intermittent the email would be too. If you have access to the internet via an alternate connection you would be able to access the email server by going to webmail.telkomsa.net and log in with your email username and password and view your emails through the site while you are experiencing a problem with your service.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
there is a fault on the line and a fault has been reported yesterday. It is currently with our testing centre to test and assist remotely, if they are unable to restore remotely they will have a technician attend. At the moment because of the problem the line speed has been reduced to try and have the service stable and still working. As for the email because of the service being intermittent the email would be too. If you have access to the internet via an alternate connection you would be able to access the email server by going to webmail.telkomsa.net and log in with your email username and password and view your emails through the site while you are experiencing a problem with your service.
Regards
Garreth
Telkom Social Media Team
Best regards,