Internet connect down

On the 28th July 2020 my ASDL line just malfunctioned "no internet" , sent my father to Promenade Telkom to check out if it might be the password which caused this. This was a similar issues I had the last time, the branch informed my dad that the line in inactive. So I called Cape Gate Telkom and they don't me the line is perfectly active and told me to call the 10210 which I did. The fault was logged and I'm still waiting on a ETA when the Technician will come check my line out so I can no the cause. I work from home and I need my internet I cant keep calling a service provider the entire day and waste data when I pay for the service for data. My Fault ref ***3, can someone please come check the line out so I can decided what my next step are, I have work I need to do at home and this is freak a inconvenience and you are not resolving your SOP issues as ISP.