Internet barely working
I am paying a lot of money for a 10Mbps line and have not received anything near these speeds recently. The internet has been shoddy and just stop working spontaneously for minutes at a time. This whole weekend everything has been slow and when a speed test was performed we got less than 2Mbps. Last time I complained on here I got a message stating Telkom would phone which they never did and when I rep**** to ask what happened I was completely ignored. I want to know why I am paying so much money for internet that is clearly not working.
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Telkom's replyOfficial
28 Mar 2018, 14:27Good day adam-jamal-howa,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply28 Mar 2018, 14:27
Official
Good day adam-jamal-howa,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,