INTERNET AND PHONE DOWN FOR 2 MONTHS!!!

We live in Green Point, Cape Town, and have not had an internet or phone connection for going on 2 months. I have logged the fault on MULTIPLE occasions, and have been told that it is an area-wide issue (something to do with the exchange being down?). I often get an SMS saying the problem has been resolved. Low and behold, it never is. I can't take it anymore. I will switch to MWEB who has fibre internet in the area by next week if this cannot be resolved (i.e. I will completely cut Telkom out - not even a phone line will be required). What frustrates us the most is that we have to use data (which is incredibly expensive) as an alternative to broadband. As a consequence, I feel that Telkom should reimburse me, at least in part, for the inconvenience. THIS IS RIDICULOUS. Can someone fix the issue or should I move on???