INTERNET AND LANDLINE DOWN

We have been without internet and landline for 10 days now and all we are told is that they have retrenched technicians and we just have to wait there is nothing they can do . Cant get through to the fault reporting line wait for an hour for them to answer only to be told they escalating problem but nothing happens. have to call from cell from which is costing me money. We are new customers of 5 months but have problems every month. last month line and internet went down when it started working they throttled us and was told we used 120gigs which is highly impossible. This is seriously bad service and we need someone to contact us to tell us what the problem is. I wonder what would happen if they have to wait for my payment.