Internet and call centre issues

Telkom's call logs will verify the amount of times I've had to call in to report issues relating to my Telkom ADSL line. There are two issues:<br> 1) Every single time I call the call centre (sometimes once per day), I have to wait between 30 minutes and 1 hour to speak to an agent. There was NEVER a time when there was not a high call load volume in the que. In my opinion, not enough agents are being employed.<br> <br> 2) The ADSL provided to our area is constantly having issues due to the cable distance from the Internet exchange box. The cable distance as noted by the technicians is approximately 5km. As a result, the line is either slow at times or it drops. We have tried lowering the speeds without any effect. My line is currently down for the 3rd day (reference 904cwk260115). I am currently on hold with the call centre for the past 15 minutes (It is now 10:40am)with no agent as yet, I have just hung up. Please understand my frustration of having to constantly call in. Is the WCDMA option not a consideration for our area? We have really tried everything with the infrastructure in our area. We need a workable solution for our area. The technical team is aware of the issues.<br> <br> Thank