internet always down even after upgrading!!!

i have phoned the call center numerous times!! You either sit on the phone for 20 minutes or have the problem resolved just for it to happen again in a couple of days! The Internet is continuously down even after upgrading the line to 10megs. The Internet doesn't even reach 5megs on a good day!! What service am I paying for? I have to reset the router at least 5 times a day for the Internet to even work at an okay level! The service received from Telkom is poor and disgusting! It is a complete waste of money to be paying for a 10 meg line that doesn't even reach anywhere near 10meg and majority of the time doesn't even work properly!! It is useless to phone the call center and when they send out a technician, it takes DAYS to even have someone come out to see what the problem is just for it to return again! I would like a response from Telkom ASAP!!!