Internet ADSL Line still not installed.

I visited your Telkom Branch in Canal Walk on 25/08/2018 and signed up for the ADSL 10mb line. I was informed it will take 7 to 21 days for installation. ONE MONTH LATER we called telkom and the TICKET HAS BEEN CLOSED!!! how and why? we received a call on the 5/9/2018 telling us a technician would out on 7/9/2018 t but to date NO ONE CAME OUT. When I called your contact centre on 25/09/2018 I was informed my ticket is closed and marked completed! I have been with Telkom for 2 years with my LTE contract and till this point have never had an issue with Telkom . This is very unprofessional can Telkom please inform me when my issue will be resolved or will I have to wait another MONTH. I also received a sms informing me that i will be BILLED for this month. FOR WHAT, WHEN I STILL DONT HAVE INTERNET INSTALLED! lastly why are we as TELKOM CUSTOMERS not getting informed we have no idea what is happening. Someone also contacted me from the survey department and then said they dont know what is happening its like NO ONE IN TELKOM knows what the other departments are doing! INCIDENT NUMBER **********