Internet ADSL

On the 2nd of February I went to Menlyn branch to transfer my line because I changed houses. Only on the 14th I received a message saying the installation would be on the 15th between 8h and 16h and on the 15th I waited the whole day for a technician and no one showed up and didn't even receive a message that a technician was dispatched to my house. On that same day I went telkom branch in Hatfield and they put me on a call with the call center the lady in the call center scheduled my installation to the 19th of February and I message came saying installation would be on the 19th between 8h and 16h and again yesterday the 19th I waited and no one came and no message that a technician was dispatched to my house was sent. at 15h I went to telkom in Menlyn and they put me on a call with the call center and the assist said the the technician was finishing a job and would come to my house next and I rushed home and waited and No one came. It's already the second time this happens!