Internet account closed/deleted

Poor customer service: Internet account closed/deleted and no internet access: On Friday 2019-10-25 at 07:15 I contacted Telkom and spoke to Sintandele regarding no internet access. On the same day in the evening I again called customer service and spoke to Thulani as well as Nicholaas (Technical Dept) who informed me that the fibre line is working but my account is closed. Incident no. ***. On Saturday 2019-10-26 I spoke to Nzozu and who will escalade the issue to the relevant department. I received a reference no. ***8. Still not resolved and requested that I must call back the next day. Sunday 2019-10-27 spoke to Cedi and was informed that Telkom experienced a system failure and cannot access personal information. In the evening I spoke to Gloria who was the 1st person actually looked into the problem and advised me to call Monday during office hours 10213 and request a TIN number. Monday 2019-10-28 I called again and after explaining the problem, I requested a TIN number: ***. I was informed that the account was closed/deleted due to an upgrade??? When was the upgrade and why is the account closed/deleted???? Monday afternoon I called again to follow up but still no progress. Tuesday 2019-10-29 I Spoke to Mbali and still no progress. At 17:38 I spoke to Amanda holding the line for 25 minutes until my airtime ran out. I called back and was on the phone for 48 minutes (Call recorded) spoken to Sunday? and requested to speak to a manager. I was transferred to Guitima? who explained the situation again and then escalade the problem to higher level; Reference ***. On Wednesday 2019-10-30 at 12:20 I called again and spoke to Zizipho, who informed me that it is still with the technical department.... How long is this going to take to resolve and how will I be compensated for spending a lot of money, time and no internet trying my best to resolve a Telkom issue with no one being competent to assist and only keeps on referring the matter....6 Days later and still no internet access. I only request for Telkom to reinstate my account, in order for the technical department to assist in re-configuring the router.