Internet access upgrade gone terribly wrong

Telkom upgraded my service from adsl to fibre on 6th June. The ADSL was disconnected same day as the fibre was installed great! The user account could not be rest, it is 3 days now and I am still not able to connect to the internet. I am told the system where passwords are rest has been down. I keep calling into the call centre holding for hours on end to be told same story. How can a critical service component be out for so long???????

Can telkom please help! How I wish I had not gone down this upgrade path