Internet Access Poor

I have been receiving this message from the Telkom Support team for the past two months & it is very annoying as I'm always most of the time offline: 'Your internet access has been paused because you are using out of Bundle Data. Dial *180# to purchase a new bundle, or open your browser for more options.' And no Telkom agent has ever called us as network members to explain the situation and I'm very close of changing this network to another and I always purchase data and very much loaded but when it comes to use it it feels like I just wasted my money. I even went to the nearest branch in Canal Walk and themselves the consultant which assisted me couldn't give me a clear answer saying I must just have patients and that was last month. If this carries on till month end I'd change this network even if it expensive the one that I'm about to take as long the internet is mostly available.