Internet access off since 7 Oct with a zillion reasons as to why.... and no solutions forthcoming

<p>Our Internet access (ADSL) has been sooooo slow for more than a week, that it's of no use. We logged a query on 7.10.2016 and was told that the line will be tested and that there's nothing wrong with the line. Monday I was told the port is faulty and they will send an email to connect my line to a different port (will take up to 2 hours) after which I will be called when done.... still waiting on the call. Monday afternoon I was told it has been escualated and the technicians are still working on the problem. This morning I was told the "Signal to noice ratio" is very poor and this might be the cause. We did reset my password (which were back on factory settings .... don't know how that happens), but that did also not help. This afternoon a very helpful and friendly technician was at my house to assist ..... he could not resolve it either. We went from slow response to NO connectivity, although all the lights on the router is on now (which it was not over the weekend). My land line is 021 - ********** and the esculation reference with Telkom 902045.</p>