1 reviews | Active since Nov 2017

27 Nov 2017, 22:33

Internet Access

Item: Telkom
Rating: 1
Author: Lez-Munian Blueprint

Waiting for over a week for business Adsl connection to be restored.

Have no option but to move to wireless service. Pay a bit more but better have service at higher prices than paying for no service.

Helpful (0)

Replies (8)

Telkom's replyOfficial

04 Dec 2017, 09:07

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom's reply04 Dec 2017, 09:07

Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Lez-Munian Blueprint's updateReviewer Update

10 Dec 2017, 15:34

Ya, right, that's the usual response from Telkom. I just posted another review with even worse service relating to my home service.

Lez-Munian Blueprint's update10 Dec 2017, 15:34

Reviewer Update

Ya, right, that's the usual response from Telkom. I just posted another review with even worse service relating to my home service.

Telkom's replyOfficial

18 Dec 2017, 12:48

Hi lez-munian-blueprint

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and I will look into this.

Regards

Telkom Social Media Team

Igsaan

Best regards,

Telkom's reply18 Dec 2017, 12:48

Official

Hi lez-munian-blueprint

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and I will look into this.

Regards

Telkom Social Media Team

Igsaan

Best regards,

Lez-Munian Blueprint's updateReviewer Update

18 Dec 2017, 18:52

***

Lez-Munian Blueprint's update18 Dec 2017, 18:52

Reviewer Update

***

Telkom's replyOfficial

22 Dec 2017, 12:53

Hi,

following up on your query. I do see there is a connection on the line. Would you please advise if the service is working correctly or if you are still having a problem.

Regards
Garreth
Telkom Social Media Team

Best regards,

Telkom's reply22 Dec 2017, 12:53

Official

Hi,

following up on your query. I do see there is a connection on the line. Would you please advise if the service is working correctly or if you are still having a problem.

Regards
Garreth
Telkom Social Media Team

Best regards,

Lez-Munian Blueprint's updateReviewer Update

22 Dec 2017, 17:38

No point in trouble-shooting from this platform, Telkom needs to get off their ass and attend to the problem on site. There may well be a connection but the line speed is inconsistent to the point where I am more offline than on! But yet pay a full subscription...????

Lez-Munian Blueprint's update22 Dec 2017, 17:38

Reviewer Update

Telkom's replyOfficial

24 Dec 2017, 09:27

Hi lez-munian-blueprint

I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.

Regards

Telkom Social Media Team

Igsaan

Best regards,

Telkom's reply24 Dec 2017, 09:27

Official

Hi lez-munian-blueprint

I have made some changes to the line profile that will improve the internet service. Please reboot the ADSL modem and check again.

Regards

Telkom Social Media Team

Igsaan

Best regards,

Lez-Munian Blueprint's updateReviewer Update

26 Dec 2017, 20:16

kindly advise what changes have been made and how this may be verified by another Telkom Tech as well as what am I to expect from these changes, please.

Lez-Munian Blueprint's update26 Dec 2017, 20:16

Reviewer Update

kindly advise what changes have been made and how this may be verified by another Telkom Tech as well as what am I to expect from these changes, please.