INTERNET ABSOLUTELY USELESS, Pathetic CUSTOMER SERVICE

I have got the LTE (Uncapped) package, since March this year I have been struggling with my internet connection & have called Telkom like 20 times reporting the issue yet nothing to date has been done to help me. I first logged this issue with Telkom in March stating that the internet is practically unusable, it is either so slow or no connection at all PING OF 500 & upload of 0.02kb/s. The connection is not always down but it is so inconsistent and more down that up yet no one has contacted me up to today. I had logged this issue on 4 occasions yet not once was it ever logged and promises to investigate were just lies provided by your staff only until the last couple of calls I made was the issue logged and a reference No. provided yet it has been 2 weeks now and still nothing has been done no contact in any form. I sent emails numerous calls and yet nothing I am not the only one in my area experiencing this issue there are others as I see that when we got this package it was told there is coverage I got on one Telkom website and it shows coverage and another Telkom website it shows that both towers in our area are not available. Yet every month you can take my money providing a useless service and at time when needed most the service is down

Every time I call I get the “it been escalated” story and now I’m feed up, I said on Friday I wanted a call by end of business or I’ll go somewhere else, they promised I would get a call back yet nothing so…. my few accounts that I have with Telkom I will now begin to close I have always been with Telkom and have had many accounts but due to the service now it’s time to migrate I never saw the service as my previous packages worked yet when it doesn’t this is the service you’re going to receive, I don’t recommend Telkom at all!!!!!!