TS
Tanya S

1 reviews | Active since Sept 2012

27 Nov 2017, 12:59

Internet

Telkom for 8 years I've been complaining and nothing is done about the problems...your eager to respond to these reviews and that is the last we hear from you! My patients have reached there limits and I am strongly thinking of taking this matter to the Ombudsman to make a ruling as I am tired to pay for a service I don't receive.

Two weeks ago our area Technician showed me the emailed he addressed to his superior stating the exchange is outdated and cannot carry the capacity it is currently running at!! This problem has been brought to the senior staff's attention for years now and nothing is done to sort out the problem.

I log faults constantly and write reviews here how much more will it take for you to start taking action in this regard? For the entire weekend we could not use the Internet due to the problems at the exchange. I suggest you urgently attend to this matter at hand and revert back.

0
Replies (2)
Telkom
Telkom's reply30 Nov 2017, 13:38
Official

Good day angel.27

Sorry for the inconvenience caused. Could you please advise if there is still a problem with the connection?

Interaction ***

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

TS
Tanya S's update30 Nov 2017, 17:07
Reviewer Update
Yes there is still a problem....further more your technicians keep logging off the fault as restored yet the problem is still at hand and ongoing for months now. Now i have no service telephone line is down to. what the hell is going on with your staff are they *********** of doing the job?