Internet
I had 4Mbps connection and didn't get 50% of that speed. I have now "upgraded " to a 10Mbps connection and the speed is even worse. The best speed that I was able to get was 4.33Mbps. I would like to know if and when they are going to resolve this problem. I'm paying for a service that I'm not receiving, but they very quick to stop the service if there is money outstanding.
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Telkom's replyOfficial
21 Sept 2017, 15:11Hi dietmar-tovenrath,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Fulfillment department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply21 Sept 2017, 15:11
Official
Hi dietmar-tovenrath,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Fulfillment department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
's updateReviewer Update
21 Sept 2017, 22:08Awaiting the reply ASAP. As far as I'm concerned Telkom is charging me for something that they aren't suppling. I would consider this theft.
's update21 Sept 2017, 22:08
Reviewer Update
Awaiting the reply ASAP. As far as I'm concerned Telkom is charging me for something that they aren't suppling. I would consider this theft.