INTERNATIONAL ROAMING TELKOM

During my journey to Mozambique, while still within the borders of South Africa, I realized that I needed to activate my international roaming on my phone. I initially thought it would be as simple as adjusting a setting on my device, given that this is how other networks function. However, after attempting to do so without success and conducting further investigation, I discovered that I needed to dial *180# and follow the prompts to activate my international roaming. Despite making several attempts to do so, I was unable to activate it on my own.

Subsequently, I contacted the Telkom call center for assistance and was informed that the only way to activate international roaming was by visiting a physical store. This was a frustrating experience for me, as I had to deviate from my route and search for a Telkom store in Malelane. Upon arrival, I was informed that they did not offer in-store activation and that I should have followed the *180# process on my phone instead. There we were able to complete the prompts and presumably international roaming was activated. I was informed that the earlier failure to connect could have been due to load shedding.

Upon my arrival in Mozambique, I discovered that my international roaming was not activated. I resorted to connecting to Wi-Fi and requesting my daughter to contact the Telkom call center to inquire about the issue. We were informed that I should have activated the roaming service seven days prior to my departure, which was not communicated to me earlier. Consequently, I am now unable to make or receive calls while in Mozambique, where I will be staying for a month.

As a customer, I am deeply dissatisfied with the service and lack of user-friendliness provided by Telkom. I am now in another country and cannot conduct my business' or reach any human being in Telkom to speak to me.