International Roaming - Telkom

I've app**** to enable international roaming by completing the necessary forms and supplying supporting documentation on 18 Dec 2020. On 20 Dec 2020 i received confirmation from Telkom Support that the international roaming service is activated. I travelled to the UAE on 24 Dec and discovered after few days that the roaming service is not working. I contacted Telkom support via there online chat and they mentioned that the roaming service is not active. I'm trying to get telkom to resolved this matter via their online chat, email but not getting any joy, no one is getting back to me nor anyone taking ownership of the issue. I'm just being passed around from person to person. I don't know what else to do as there's no contact number to call them on.