International roaming not activated

I went to Telkom Mobile store Greenacres on 10 September to activate my international roaming for a trip to Germany. I filled the form in and asked how long it would take. I was advised that it would take 1 week. It is now 22 September and roaming is still not active.<br> <br> All the call centre does is say I should visit the store again. This is unacceptable. When I was at Vodacom their call centre could put me through to the department that does this sort of thing and had the problem resolved within 2 days.<br> <br> This is the second time I've had problems with the Greenacres store. The first time they did not activate my sim swap. I had to go to the Walmer Park store to get the swap done.<br> <br> This is a huge inconvenience which I can't afford. If I have to go through this every time I want something done I'll rather move back to Vodacom. They were more expensive but did things right!