Internal Telkom call logged for 8 weeks now.
I have had consistent poor connectivity on my ADSL line since October last year. I have logged 10 faults on it so far and I am still no closer to getting it fixed. Now Telkom has logged an internal line issue more than 8 weeks ago and now I can't log any issues as this blocks me. A very convenient way to stop me complaining about poor service!! The cable from the pole to my house is hanging down and almost touching the floor now. I have tried to get Telkom to replace the line as it was also struck by lightning which I believe is the cause of my issue. It would be nice to get the line I am paying for every month.
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Telkom's replyOfficial
02 Jun 2015, 08:42Hello *****thsa,
We acknowledge your query & apologize for the inconvenience caused.
It will be our pleasure to assist you.
Your query is forwarded to our Technicians Department for further assistance. Feedback will follow.
Your social media reference number is SM115068.
Regards
William Letwaba
Social Media Team
We acknowledge your query & apologize for the inconvenience caused.
It will be our pleasure to assist you.
Your query is forwarded to our Technicians Department for further assistance. Feedback will follow.
Your social media reference number is SM115068.
Regards
William Letwaba
Social Media Team
Telkom's reply02 Jun 2015, 08:42
Official
Hello *****thsa,
We acknowledge your query & apologize for the inconvenience caused.
It will be our pleasure to assist you.
Your query is forwarded to our Technicians Department for further assistance. Feedback will follow.
Your social media reference number is SM115068.
Regards
William Letwaba
Social Media Team
We acknowledge your query & apologize for the inconvenience caused.
It will be our pleasure to assist you.
Your query is forwarded to our Technicians Department for further assistance. Feedback will follow.
Your social media reference number is SM115068.
Regards
William Letwaba
Social Media Team