Internal ***** at Telkom makes my life a living hell

On the 24th of March 2021, my phone suddenly didn't have a network. I rebooted, still nothing happened. I quickly went home and phoned my service provider to ask what's happening. The call agent told me that on the 16th March, I phoned them and asked to upgrade my contract. I allegedly took out an iPhone 12 with an unlimited contract. So their services were now not available on my simcard as the new simcard was officially activated. Obviously this was news to me, I disputed this. The agent then told me she has escalated the matter, I should be getting a feedback in 24-48hrs. Needless to say nothing happened. I followed up on Friday, lucky for me the same agent picked up the call. She said she has escalated it again. On Monday, 29 March, I got a call from a certain, Johannes Simelane(I later googled him, he's from the ***** management centre), he was polite and nice, promising me that my number will be reactivated by end of business day. He also acknowledged the ***** committed, hence he was getting involved and will ensure that 'im not inconvenienced' any further. You could imagine the relief after the call. What then transpired thereafter is a shocker.

Up to date, my phone number hasn't been activated. I have been calling DAILY, there's no recourse for you as a customer. Telkom has made sure that you don't have access to their management team. you talk to their agents, who are clueless and useless. they are deliberately not empowered to make decisions. they can only "escalate' a matter. thereafter, there's nothing you can do as a customer. you are at their mercy. No one calls you back. your life is on hold as your number is essential to your daily life. Now, I get a bill of R2,600 for my 'new' contract I took. when I query this, Telkom says, for this to be stopped I have to supply them with an affidavit and 3 months bank statement, proving that I didn't commit *****. I AM THE VICTIM HERE. and the burden of proof is on me!!! I have subsequently called Johannes with no success...it just rings and rings. I have emailed him on the email address he personally provided me with. True to form, he hasn't responded to my numerous emails. Other communication touch points of Telkom are ********** as well. Twitter account is so pathetic, they give an automated response. they gave me a WhatsApp number. when I send a message to that number, I turned out to be bot. It couldn't 'understand' what I was saying. I have exhausted all possible and available avenues for me to get basic service from Telkom. they just don't care. all they care about is money.